FAQ

TURNAROUND TIMES & DISCLAIMER

Turnaround time on text based logo first drafts is an estimated 7-10 business days.
Turnaround time on image based logo first drafts is an estimated 10-14 business days.
Turnaround time on advanced logo first drafts is an estimated 20-30 business days.
Turnaround time on logo + identity suite first drafts is an estimated 3-4 business weeks.
Turnaround time for text & image based logo revisions is 3-5 estimated business days.
Turnaround time for advanced logos & logo + identity suite revisions is estimated 10-14 business days. 

DISCLAIMER: While we do our best to project an accurate estimated timeframe, turnaround time may vary & also depends on the complexity of the overall design request! Turnaround time may also be extended during periods where we are experiencing high volumes of rush orders, or when I am running a sale. Our contract allows up to 2 months to complete your services in cases where extreme delays or Acts of God play a part. For this reason, it may be in your best interest to opt for a rush order on the intake form to ensure your deadlines are met. We will update all clients on any potential and emergency delays.
If you have already booked & did not select the rush order add-on on the form, you can still rush your order at anytime throughout the process for the additional $60. Just ask us for an invoice! Rush order ensures 3-5 business day turnaround time for first drafts as well as expedited revisions.

OUR PROCESS

We do not provide step-by-step updates throughout the design process. Once the intake form is received, we should have all we need -- so long as the information is accurate & there are no idea changes. Unless we need clarification on the form, you will not be contacted by us until the first drafts are prepared for your review. This is so we can focus on designing, with as little distraction as possible. We understand this does not work for everyone and some clients prefer constant updates, so please be sure the communication policy coincides with the way you prefer to do business! There are no refunds once your order is placed on our site. 

 

REFUND POLICY & DISPUTES 

Please be 100% sure that Taywayy is a good fit for your business before placing any orders, and make sure you've reviewed all policies as well as the FAQ. All payments are 100% non-refundable once the order is placed through our site, and buyer's remorse is no exception to this policy. If you opt to dispute your payment(s) at any point throughout the process, you will lose the rights to all work completed, in our contract